We met a young couple some time back who had ask if we could repair their NEW Trex deck. My first response was for them to call their installer to remedy their problems, yes that’s plural for a reason! Problems are much like bananas, they come in bunches sometimes.
As it turns out their installer was not a Certified TrexPro. The handyman had completed a small job inside the house and the owners were very pleased with the results. With the work performed well inside, they decided to trust him to install their new, modern design Trex deck.
Without knowledge of product design and performance he completed the task he was entrusted with. Shortly after completion the owners began to notice changes in their expensive, once in a lifetime investment of a deck.
Phone calls to the handyman went unanswered. Their beautifully designed, modern- age, dream outdoor living space had become a nightmare!
After inquiring through the Trex Company website as to a resolution to their problems, they found Trex actually certifies installers for their products. They had spent thousands on their deck and the husband describes it this way “she hates it, every-time we sit out here she hates it”.
With a little time, and several thousand dollars more we replaced a great portion of the original work, achieving the original intent of a beautiful outdoor living space!
As the old saying goes “you get what you pay for”! Always do your homework when it comes to hiring someone to work on your home. You don’t want to waste your hard earned money on something that ends up installed incorrectly. While it might be tempting to go with the lowest estimate, be sure the contractor your choose is competent and knowledgeable when it comes to the work you want done.